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Items must be returned within 30 days* starting from the date of purchase.

*Technology items must be returned within 15 days

The product must be UNOPENED and in the same condition as purchased with all packaging, manuals, accessories, and tags.

All returns must have the original receipt. Online returns need to include the merchandise return form.

All clearance items are nonreturnable.

Necessary for online return:

When shipping merchandise back, you must include a completed Merchandise Return Form. Verify all conditions stated above are met for your return.

Merchandise return shipping address:
Web Returns
BYU-Idaho University Store
142 Manwaring Center
Rexburg, ID 83460-0715

Exclusions/Non-returnable items:
  • Anything that is opened and/or used
  • No returns in Think custom printing
  • Consignment music
  • Scriptures
  • Anything that is opened and/or used
  • Course required supplies and kits must be manager approved and returned within textbook/kit return window.
  • Clearance is nonreturnable but can be exchanged for size if applicable.
  • Anything that is used, washed, or worn
  • Must be returned within 15 days from purchase date
  • Anything that is opened or used
  • Faulty items may be exchanged with manager approval
TEXTBOOK RETURN INFORMATION