Policies


Certain items in the University Store are excluded from all in store and online sales. Normal exclusions include:

  1. Textbooks
  2. Compter hardware or software
  3. Apple products
  4. CES materials (scriptures, hymnbooks, etc.)
  5. Clearance and marked down items
  6. Think custom printing

If you have a question about these exclusions or a particular product excluded from a sale, please check with any cashier or email service@byuistore.com.


We will protect your privacy by NOT sharing your email address with anyone. When you ask a question, respond to a survey, or place an order online, your email address will stay with us. This degree of security means you will receive no correspondence unless it’s from us and relates to: doing business with the University Store, to your order, or to questions you may have asked.

Bank card payments are processed through our payment gateway called Cybersource. If the payment fails when the order is shipped, you will receive an email notifying you of the failure. If we do not hear back within 2 business days about a revised payment method your order will be automatically cancelled. All payments are authorized upon order but not charged until the order ships. Student Account charges are to be used only for school-related materials. If an order is placed with a student account charge that contains other materials we may remove items that do not qualify. All textbook orders and in-store pickup orders require valid BYUI campus authentication.

We have gone to great lengths to protect the security and validity of your credit card transaction. Our order forms are encrypted by our secure server to guarantee that the information can be read only by us. It will appear undecipherable if the data is intercepted by an unauthorized source. We use the process developed by Netscape—SSL (Secure Socket Layer)—to guard information. SSL is the industry standard for online security. Today’s web browsers support this protocol, including Google Chrome, Safari, Firefox, Microsoft Internet Explorer and others. Before a business can use SSL, it must be certified by an independent authority. This trusted third party will determine if the business is legitimate.

There are a couple of ways to tell if the information you are receiving is coming from a secure server.

  1. Check the security icon. Most browsers use a padlock (Google Chrome, Safari, Firefox, Microsoft Internet Explorer). An unbroken emblem indicates a secure browser. You may also click on or hover over the padlock icon to get more information.
  2. Check the URL field of your browser. With a secured server the address will begin with https:// instead of the usual http://