Q: Where is Student Express located?

A: Check in for Student Express is in the hallway next to the bowling alley in the Manwaring Center. Once you check in, you will be directed to pick up your reservations in the bowling alley or one of the rooms nearest the bowling alley - MC 176A-D.

Q: When can I pick up my reservations?

A: Student Express is set up to pick up your reservations during move in days and the first two days of class. Pick up times for Fall semester are:

Q: Is there a fee for Student Express?

A: A $5 reservation fee is charged to reserve textbooks and other course materials. No fee is charged for reserving an I-card or parking pass.

Q: Why do I need an I-Card?

A: The BYU-Idaho I-Card is the required identification card for students, faculty, and administrators at BYU-Idaho. The I-Card is also a declining balance card (debit card) used at various locations across campus.

Q: What can I use my I-Card for?

A: The I-Card allows you to:

• Provide identification
• Access certain campus events
• Check out library materials
• Gain admittance to athletic facilities
• Utilize Cashier Services
• Obtain campus event tickets
• Access the Testing Center
• Spend pre-deposited funds on campus
• Print in computer labs

Q: Can my family member have an I-Card?

A: All students registered for on-campus classes at BYU-Idaho may obtain an I-Card. The spouse of an on-campus student may obtain an I-Card for free. Dependents of students are not eligible to obtain an I-Card.

Q: What if I lost my I-Card?

A: If your I-Card is lost or stolen, report it immediately to the I-Card Office or Security Office. Upon notification, the I-Card will be disabled. There is a $10 fee to replace a damaged, stolen or lost I-Card ($20 for a Prox card). You can order a new card through Student Express reservations or by going to the I-Card office for a replacement card.

Q: I got married and changed my last name. Can I get a new I-Card?

A: There is no charge to replace a card because of a name change. You have two options for obtaining the card.

1. Complete an online reservation for a new card and pick it up at Student Express.
2. Bring the old card to the I-Card Office, and it will be replaced.

For more information, see the I-Card website.

Q: Can I still request a permit for a location that shows 'sold out' on the website?

A: No, the parking website numbers are kept up to date in real time. This means that when all of one specific permit is sold out, we do not have the ability to issue additional permits. The only exception to this is Centre Square & motorcycle permits.

Q: Why can't I see my desired permit location online?

A: You may be unable to request a specific permit online for the following reasons:

1. The permit has not been released for sale yet.
2. The permit is sold out.
3. You are not allowed to request that specific permit.

Q: What lot can I use for overnight parking?

A: If your apartment is sold out of permits and you need a location to park in overnight, you will need to purchase an "L" permit that will allow you to park in our Long-Term lot. This permit can only be purchased by residents of certain apartment complexes. Those who live in the apartment complexes will be able to request the "L" permit 1 week prior to the semester starting. Please contact your housing manager to see if your complex is participating.

Q: Why does the system show my vehicle is already there when I have not added it yet?

A: Because there are multiple reasons for this issue, the best resolution is to contact BYU-Idaho Parking Services at (208)496-3030. They can assist you in getting the vehicle assigned to your account.

Q: Can I move my parking pass to another car?

A: Yes. You must register the new vehicle on your student account and then the permit can be used in that vehicle.

Q: What pass do I need if I live at Centre Square?

A: As a Centre Square resident, you will be eligible to receive an H (housing) permit. This is the only permit that will allow you to park at Centre Square and not get a citation. This is also the only permit you can receive. Those who live at Centre Square will be able to request their permits about 2 weeks prior to the semester starting.

Q: I changed my class schedule and now need a different parking permit. Can I change my parking permit reservation to a different lot location?

A: Yes, you can make changes to your parking permit reservation as long as it is before your reservation is fulfilled. You can edit your reservation on the Student Express webpage. If your reservation has already been fulfilled, you will need to bring your permit to the parking services office to exchange it for a different lot.

For more information, see the Parking Services website.

Q: Why should I reserve my textbooks and other course materials?

A: Our skilled employees collect your course materials for you a week before classes start. At that time our inventory is the highest which means lower costs for you. When you come to campus, simply pick up your reservation and you're ready to go! Skip the hassle of looking for books, no waiting in long lines, and save money.

Q: Can I choose what books I reserve?

A: Yes! You can choose from the following options when making a reservation:

• new or used if available
• buy or rent if available
• required only or include optional books

Q: Can I cancel my textbook reservation?

A: Yes. You can cancel your reservation at any time. Go to back to the home page and click "Text Express." Click on "Cancel Reservation" to cancel the reservation. You will be charged a $5.00 restocking fee if you cancel after we have gathered your books and prepared them for you to pick up.

Q: How do I pay for my textbooks and other course materials?

A: We charge everything in your reservation to your student account. Pay for your materials online within the first 30 days after the start of classes.

Q: What if I don't need a book that I reserved?

A: If you don't need a book, you can return it for a full refund at the Student Express Returns station located in MC 176A. See our returns policy for textbook returns after Student Express is over.

Q: What if I don't pick up my textbook reservation?

A: We will hold your materials until the last day of Student Express, which is usually the 2nd day of classes. You will be charged a $5.00 restocking fee if your books are not picked up by that day.

Q: What if I change my class schedule after I've made a reservation?

A: Textbooks are pulled approximately one week before classes start. Books are pulled based on your class schedule at that time. If you change your schedule after your reservation is pulled, you can return any books not needed at the Student Express Returns station located in MC 176A. Employees in the University Store can assist you in finding any books you may still need.

Q: What if I'm missing one of my books in my reservation bag?

A: Occasionally a book may be temporarily out of stock. Check with the University Store about expected availability date. Once it is available, you can purchase the book in-store or online. *Note: Recommended, or optional, books are not included in your reservation unless specified.

Q: I requested used books, but I got new ones. Why?

A: Textbook reservations are filled on a first come, first served basis and many students request used books. If you reserve your books early, you have a better chance at used book availability.

Q: When can I start my textbook reservation?

A: The first day to place a reservation is the day class registration opens. You can reserve books up until midnight on the first day of classes.

If you have further questions, please email us at universitystoresupport@byui.edu.